FAQs

What graphic design services do you offer?

Dear John Design offers a complete graphic design solution, including design for print and screen. As well as the usual jobs you might expect to be offered under this umbrella, we also offer design solutions for motion graphics, VFX and video editing. For more details check our services page.

How much do you charge for your services?

Because every job is different we do not offer a set price for a particular type of job. We charge a set hourly rate, and your quote will clearly show how your project will be broken down.

If your project requires any third party elements, such as photography or typefaces, you will be informed and consulted on these costs prior to their purchase.

Who owns the copyright to my artwork?

Unless specifically requested, all artwork remains the copyright of Dear John Design. In cases where the client wishes to take ownership of the artwork, company logos for example, this must be clearly requested at the start of the project. A one off fee will be charged for the transfer of ownership.

How long will my job take?

Like cost, this will entirely depend on the scale and complexity of the project. Our price will be based on a timescale, so once you have received our estimate you will have a good idea as to when to expect your finished artwork.

However, unless you specify a deadline to us, we may juggle more than one job at anyone time, meaning that is important that you make us aware of any timelines you need us to work to.

I haven’t commissioned any work before. I need help!

Don’t work! If you are worried about what information you need to provide us, we can provide you with a template of questions that should give us the majority of the information we need. Alternatively give us a call to have a chat about your needs.

How will I receive my artwork?

This will depend on the job, but you will receive your artwork once final payment has been taken. If you have requested digital files you will be supplied with a DVD or digital files can be transferred by FTP. Print materials will be delivered to you once final payment has been received.

If you did not find the answer you were after see our full terms & conditions for further information. Or get in touch with us via the contact page and find out what we can do for you.

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